Starting Semester: Fall 2021 Assigned: No Location: Atlanta
Georgia Tech Administrative Excellence (AdminX)
Client Profile
Administrative Excellence (AdminX) is a multi-year, Institute-wide initiative focused on creating positive experiences for our faculty, staff, and student employees in completing routine administrative activities through more effective and efficient administrative structures, processes, and systems. AdminX strives to achieve efficient and effective processes, enhanced customer service, and a culture of continuous assessment and improvement.
Project Description
We are seeking a student team to consider the design of the Administrative Support Center (ASC), a centralized customer support apparatus at Georgia Tech that will support the future of work. The ASC will focus on administrative transactions such as: Human Resources, Finance, and Information Technology. The scope of support will likely scale up into different domains in the future. The future of work is imagined to include more flexibility for telecommuting/teleworking, geographic diversity and operational hours that go beyond the local time zone and standard work week. How can the ASC leverage novel processes and technology to best support the workforce? What is the optimal physical footprint of the ASC (if any) to support both remote and local staff?
Skills
Process improvement, work flows, time studies, data analysis, problem solving, creative thinking, robotics/AI
