About
Starting Semester: Fall 2024Assigned: No
Location: Atlanta
Genuine Parts Company
Client Profile
Founded in 1928, Genuine Parts Company is a global service organization engaged in the distribution of automotive and industrial replacement parts. In total, the company serves its global customers from an extensive network of more than 10,000 locations in 17 countries and has approximately 58,000 employees. NAPA is a subsidiary of Genuine Parts Company based in Atlanta GA. NAPA distributes automotive parts out of roughly 6000 stores in the United States alone. With a mix of independent stores 4500--to Company owned stores--1500. NAPA is approaching its 100th anniversary and for all of that history has serviced its commercial and retail customers out of each store.Project Description
Today NAPA offers warranty on the parts it distributes. Controlling warranty costs YoY is an important activity for NAPA to manage cost and customer satisfaction. While tracking exists today, there is opportunity to deliver actionable insights that can drive continuous improvement opportunity at each node of the supply chain – store, distribution centers, and suppliers. Actionable insights can be in terms of product data, product failure type, store customer profiles, warranty terms, store return practices and many other significant attributes.We look to reimagine how we lower warranty costs and take a proactive approach to supplier quality management. Scope of project will include process mapping of current state of the warranty returns process and its accompanying challenges and developing future state processes and accompanying tools. This will also include data analytics on the warranty data applying different criteria to identify correlations and patterns that can translate into actionable insights with the goal of reduction of warranty costs.