Industrial engineering, operations research, and systems engineering are fields of study intended for individuals who are interested in analyzing and formulating abstract models of complex systems with the intention of improving system performance. Unlike traditional disciplines in engineering and the mathematical sciences, the fields address the role of the human decision-maker as key contributor to the inherent complexity of systems and primary benefactor of the analyses.
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Richard Serfozo is a professor emeritus in the H. Milton Stewart School of Industrial and Systems Engineering (ISyE) at Georgia Tech.
Serfozo was a professor at ISyE from 1983 until his retirement in 2005. During this time, he held visiting positions at Cornell University, Universität Karlshruhe, the University of North Carolina at Chapel Hill, and the University of São Paulo in Brazil. In addition to numerous papers, he authored Introduction to Stochastic Networks in 1999 and Basics of Applied Stochastic Processes in 2009. He also co-founded the Center for Applied Probability (CAP) at Georgia Tech.
His research interests are in applied probability and stochastic processes, specifically stochastic networks in manufacturing and communications, extreme value theory, point processes, and parallel simulation; and optimization of stochastic systems such as Markov decision processes, control of queues, and design of service systems.
Prior to his tenure at Georgia Tech, Serfozo was an assistant and associate professor of industrial engineering and operations research at Syracuse University and held positions at Bell Laboratories, The Boeing Company, and Ford Motor Company.
Serfozo is a Fellow of the Institute of Mathematical Statistics and served as editor-in-chief of Queueing Systems: Theory and Applications (1995-2002), area editor of Mathematics of Operations Research (1990-96), and associate editor of Queueing Systems (1986-94), Mathematics of Operations Research (1985-90), and Operations Research (1977-86).
In 2019, he received the title of professor emeritus at Georgia Tech.
H. Milton Stewart School of
Industrial and Systems Engineering
755 Ferst Drive, NW, Atlanta, GA 30332